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We have a no hassle returns policy and you may return your purchase for any reason.

We reserve the right to refuse to exchange or refund items that are not returned within 30 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.

Our refunds policy is in addition to your statutory rights.

RETURNS BY POST

You can return goods to us to:

Aubina
27-45 Stockwell Place
Glasgow
G1 4HS

The parcel should contain:

The item(s) you purchased that you wish to return in their original condition.
Your original invoice and a note clearly stating which item(s) you are returning and the reasons why you are returning the goods.
You will need to pay for the postage but we will refund the reasonable delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving of your order under the Distance Selling Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least seven days for your goods to reach us.

Please allow 28 days to receive your refund.

If you need advice on returning by post, please contact our customer services team on 0141 552 8888 or via e-mail at support@aubina.com

STATUTORY RIGHTS
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

SALE OF GOODS
Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: 1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

DISTANCE SELLING REGULATIONS
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website).

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.

You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Aubina Distance Selling Cancellations
Aubina
27-45 Stockwell Place
Glasgow G1 4HS

If you send a written cancellation notice within 7 days we will also refund your initial delivery charge. 

Orders returned to us without a written cancellation notice within 7 days of the order being placed will be refunded according to our refund policy but will not be refunded the initial delivery charge.

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.

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