Delivery Frequently Asked Questions

How long does delivery take?

The dispatch time for each product can vary from 2-3 working days to 7-10 working days for larger items that may require a 2-man delivery. Please check the dispatch time displayed on the product listing for your item.

Do I need to be home to accept my delivery?

Yes, all orders need to be signed for by the recipient. If you are not able to be home to accept your delivery, you can request for the parcel to be left in a safe place or delivered to your neighbour on the tracking information if sent via a courier. However, please note that we cannot take any responsibility if the parcel cannot be located. Our courier will photograph the location where the parcel was left.

For a two man delivery you will be contacted by our delivery team to arrange a date and time you will be at home.

Can I change my delivery address?

If you contact us before your order has been dispatched, we can check if changing the delivery address is possible.

Can I request a specific delivery date?

We cannot guarantee a specific delivery date, but if you put a note on your order at checkout to request a delivery date, we will do our best to ensure the product is delivered on that day. If delivery on your requested date is not possible, we will contact you to advise before the order is dispatched.

What time will my order arrive?

Once your order has been dispatched, we will send you tracking information which will provide you with a delivery date. A time window will be provided on the day of delivery, and delivery is typically Monday-Friday. Please note that certain couriers may deliver your parcel on a weekend. For 2-man deliveries, we will book a delivery date with you at least 24-48 hours in advance. To ensure you receive tracking and booking requests from our couriers, please provide a mobile number at checkout.

Is it possible to have my order delivered to a specific room?

If a product will be delivered to a specific room as standard, it will be stated on the product listing. This is usually the case for larger, heavier items or premium ranges.

If the product listing does not state that it will be delivered to a specific room, it will be delivered to your doorstep. If you require delivery to a specific room, please contact us before placing your order. We can then advise you if this is possible and whether any additional charges may apply.

Delivery Charges

Mainland UK

Orders up to £74.99 - £5.95 Delivery
Orders £75.00 and Over - Free

Channel Islands & Isle of Man

Orders up to £49.99 - £9.95 Delivery
Orders £50.00 and Over - £12.95 Delivery

Northern Ireland

Orders up to £49.99 - £9.95 Delivery
Orders £50.00 and Over - £12.95 Delivery