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Welcome to Aubina, where you'll find high-quality furniture and decor to help you create a comfortable and stylish home.
We offer a wide range of products, including mirrors, vases, tables, and lighting, to help you design the perfect living space. With so many options to choose from, we know it can be overwhelming to make the right decisions. That's why we've created a facts and questions page to guide you in making informed choices.
Here, you'll find helpful information about our products, along with answers to frequently asked questions. Whether you're looking for tips on selecting the perfect mirror for your living room, or have questions about placing an order, we've got you covered.
Let's start exploring how Aubina can enhance your space with our high-quality furniture and decor.
Order Enquiry
Before contacting us, we suggest checking your junk/spam folder for your confirmation email.
If you still can't find it, please get in touch with us and provide your address details so we can investigate. It's possible that you mistyped your email address when placing the order.
The quickest way to update your address details is to call us directly after placing your order on 0141 778 9462. Please have your order number to hand so we can locate your order details on our system.
If you are unable to call us during our opening hours then please send an email to support@aubina.com. Please mention in your email title "Wrong Address", "Incorrect Address", "Change to Address" and include your order number within the email and the full delivery address you wish the parcel to be sent to.
If your order has been dispatched already we cannot guarantee that we will be able to update the address on the order and it may be delivered to the address you have placed on your order details. In this instance we cannot take any responsibility if you are unable to retrieve the parcel from the address.
To modify your order, we suggest contacting us at 0141 778 9462 as soon as possible.
If you're unable to call during our business hours, please email us at support@aubina.com. However, please be aware that if you contact us via email, we cannot guarantee that we'll be able to catch your order before it's processed by our warehouse.
Additionally, if you contact us after the day you placed your order, we cannot guarantee that we'll be able to make any changes to it.
We understand that you may change your mind. If you wish to cancel your order please contact us as soon as possible after placing your order.
You can call us on 0141 778 9462 or email support@aubina.com. Please make sure you have your order number to hand and if you are sending an email the subject title includes "Cancel" or "Cancellation".
At Aubina Home we are happy to take orders over the phone. Please have the name of the items you are wanting to order handy. All payments are made through a secure checkout. You can contact us on 0141 778 9462.
If you are aware of any carrier issues in your area please let us know before the item is dispatched and we can arrange to have the parcel sent with a different courier when possible.
You can do this by leaving a note at the checkout, giving us a call or sending an email.
Delivery
To see the current status of your order you can login to your account by entering the email used when placing your order.
We will also email you with your tracking information once this has been collected by the carrier.
Items may arrive to you from different warehouses or with different carriers depending on their size. Please take note of the expected delivery period for each item you purchase from us as they may arrive at different times.
The dispatch time for each product can vary from 2-3 working days to 7-10 working days for larger items that may require a 2-man delivery. Please check the dispatch time displayed on the product listing for your item.
Yes, all orders need to be signed for by the recipient. If you are not able to be home to accept your delivery, you can request for the parcel to be left in a safe place or delivered to your neighbour on the tracking information if sent via a courier. However, please note that we cannot take any responsibility if the parcel cannot be located. Our courier will photograph the location where the parcel was left.
For a two man delivery you will be contacted by our delivery team to arrange a date and time you will be at home.
If a parcel is refused or if the courier is unable to make a delivery due to the below reasons, the cost of delivery may be deducted from your order.
- If we are provided with incorrect delivery information.
- No one is available to receive the delivery within the agreed time slot.
- Our couriers are unable to gain safe access to the delivery address.
We cannot guarantee a specific delivery date, but if you put a note on your order at checkout to request a delivery date, we will do our best to ensure the product is delivered on that day. If delivery on your requested date is not possible, we will contact you to advise before the order is dispatched.
Once your order has been dispatched, we will send you tracking information which will provide you with a delivery date. A time window will be provided on the day of delivery, and delivery is typically Monday-Friday. Please note that certain couriers may deliver your parcel on a weekend. For 2-man deliveries, we will book a delivery date with you at least 24-48 hours in advance. To ensure you receive tracking and booking requests from our couriers, please provide a mobile number at checkout.
If a product will be delivered to a specific room as standard, it will be stated on the product listing. This is usually the case for larger, heavier items or premium ranges.
If the product listing does not state that it will be delivered to a specific room, it will be delivered to your doorstep. If you require delivery to a specific room, please contact us before placing your order. We can then advise you if this is possible and whether any additional charges may apply.
Returns & Refunds
Our complete returns policy can be viewed by following this link. To initiate a return, please log in to your account and choose the relevant order. In case the order includes multiple items, kindly select all the items that you wish to return. You will receive an email notification confirming whether your return request has been approved, along with instructions for the subsequent steps.
At Aubina we offer a 28-day money back guarantee. Our full returns details can be found here.
Clearance items, gift certificates, personalised, and custom-made items are not eligible for return. Additionally, for hygiene reasons, mattresses, duvets, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.
Regrettably, we do not provide exchange services. In the event that you wish to replace an item, we kindly request that you return the original order to us for a refund, and proceed to place a new order for the desired item.
If a parcel is refused or if the courier is unable to make a delivery due to the below reasons, the cost of delivery may be deducted from your order.
- If we are provided with incorrect delivery information.
- No one is available to receive the delivery within the agreed time slot.
- Our couriers are unable to gain safe access to the delivery address.
Regrettably, we do not provide free postal returns, and you will be responsible for covering the postage expenses unless you are returning faulty or damaged products.
We are sorry to hear that your order has arrived with parts missing or is faulty. Please contact us directly at support@aubina.com with the details and we will try our best to reolve this for you.
You can find more information on this here.
All returns are processed within 5 working days of arriving to our warehouse. The time it takes for the payment to show in your account depends on your payment method, but usually takes 2-5 working days.
Our standard returns period is 28-days. We do understand that online orders can take a bit longer to be delivered by the carrier than expected so we will allow a few extra days for these to arrive back with us. Orders that are returned outwith the returns period without prior agreement will be returned back to you at your cost.
Account & Technical Queries
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
No password is required to login to your account.
It is easy to update your details online. To do this login to your account.
Once in your account select "Account" and then "Account Information".
From here you can then update your name, your address and contact number.
If you need to update your account email address contact us directly at support@aubina.com.
We are sorry to see you go, but if you no longer wish to receive our marketing deals or emails with our latest offers just click the "unsubscibe" button at the bottom of the marketing email.
About Us
Aubina is owned and operated by Ideal Textiles, a family business that has been designing, importing, and manufacturing textiles since 1990.
For more information on us please take a look at the About Us page.
Aubina is a United Kingdom based company and all orders are shipped from our UK warehouses.
If you wish to get in touch you can find our contact detail here.