Returns & Refunds

28-Day Money Back Guarantee

At Aubina, we understand that sometimes you may change your mind about a purchase. That's why we offer a 28-Day Money Back Guarantee for all items purchased with us.

To qualify for a return, the item must be in perfect, resaleable condition and in its original packaging. The item should not have been modified in any way, including assembly or fitting.

Exceptions to Returns Policy

Clearance items, gift certificates, personalised, and custom-made items are not eligible for return. Additionally, for hygiene reasons, mattresses, duvets, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.

Faulty or Missing Items

If you have received a damaged item or are missing parts, please report this to us within the return period, and we will arrange replacements for you as quickly as possible. Please note that the lead time for replacement parts may vary from item to item and may take up to 14-21 working days.

Before making any changes, please contact our team as attempting to fix problems on your own may render the manufacturer's warranty invalid. Please note that we cannot accept returns if alterations have been made.

In case of a damaged package, please ensure to clearly state "Damaged" on the courier sheet BEFORE signing for delivery. If the package is considerably damaged, you may refuse delivery. Once the damaged item has been returned to us by the courier, a new replacement will be shipped out to you.

If you have accepted the item and discover damaged or missing parts within the package, please let us know immediately, and we will arrange to send you replacement parts free of charge. However, if the package was signed for without a damage note, we can only accept claims free of charge within 48 hours of delivery.

If we are unable to resolve the issue for you with replacement parts or a full replacement, we will arrange free collection of the item and issue you a full refund. Refunds are issued using the same method used for initial payment and take 2-5 working days to process. Collection service is available and is quoted based on item specifications and postcode.

We hope this policy gives you peace of mind when shopping with us. Please contact us if you have any questions or concerns.

Refunds

Returns are processed within 5 working days of arriving back to us. For security reasons, refunds are given by the same method in which the original payment was made. The time it takes for the payment to show in your account depends on your payment method, but usually takes 2-5 working days.

Request Your Return

To request a return please log into your account or click the account icon at the top of the page.

1. Log in to your account:

• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

You are responsible for ensuring that the items are adequately packed and in the same state as when they were received. Failure to handle the goods with reasonable care prior to their return to us, resulting in damage or deterioration, may lead to a reduction in value from your payment unless the item is faulty.