Returns & Refunds
We have a no hassle returns policy and you may return your purchase for any reason.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Goods must be returned with your original receipt and be in the condition that they were purchased.
If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.
Our refunds policy is in addition to your statutory rights.
Our returns address is:
Ideal Textiles Ltd
14 Eastmuir Street
Annick St Industrial Estate
A pre-paid Royal Mail returns label can be found here:
Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter. Please obtain a Certificate of Posting and keep in a safe place as this is your proof of posting.
If you wish to use our returns service, there will be a charge of £4.95 which will be debited from your refund.
Your parcel should contain:
- The item(s) you purchased that you wish to return in their original condition.
- Your original invoice and a note clearly stating which item(s) you are returning and the reasons why you are returning the goods.
You will need to pay for the postage but we will refund the reasonable delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving of your order under the Distance Selling Regulations.
We are unable to accept any responsibility for items that are lost or damaged in the post so please ensure that your items are securely packaged and obtain a proof of posting.
Please allow at least seven days for your goods to reach us.
If you need further information, please do not hesitate to call us on 0141 778 9462