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5-Year Guarantee
Seal of Trust
We stand by our products. Our faith in the exceptional quality of our blinds allows us to offer you a comprehensive 5-year extended warranty, completely free of charge. This goes beyond the standard 1-year manufacturer's warranty, ensuring you have four additional years of parts coverage.
Coverage Breakdown
| Warranty Aspect | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
|---|---|---|---|---|---|
| Components (like or similar) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Cords | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Labour, Collection & Delivery | ✔️ | ✘ | ✘ | ✘ | ✘ |
Things to Note
We believe in keeping things clear and transparent. Here are some simple conditions and exceptions to our guarantee:
- Accidents or unintended mishaps
- Product alterations
- Exposure to harsh elements
- Improper use
- Not adhering to guidelines on measuring, installation, cleaning, or maintenance
- Installation in a non-residential setting
- General wear and tear over time
Exceptions
- Faux Wood Blinds: Warping when exposed to temperatures above 55 degrees Celsius.
- Wooden Products: Changes such as warping caused by high humidity or extreme heat, and natural differences in colour, grain, and texture.
- Fabrics and Dyes: Expected fading over time.
Legalities
This warranty is the only one we provide, replacing all other possible warranties or guarantees. Ideal won't be held responsible for any indirect damages or losses. However, this warranty won't affect your statutory consumer rights. We trust you'll find our guarantee straightforward and easy to understand. If you encounter any issues with our products, please reach out to our Customer Service team. We're here to help!